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Frequently Asked Questions

If you can't find the answer to your question here, then please contact us.

How can I adjust the item quantity in the shopping cart?

Find the View Cart button at the top left of one of the Catalog pages (or click here). Adjust the quantity to the value that you require and then click the UPDATE button. This should fix any problems you experience when the quantity has somehow exceeded the amount you want. [return to top of page]

When will my order arrive?

(UK only) We endeavour to ship all orders to arrive with you on the next working day but we suggest you allow 3-4 working days for delivery.

If you do require an order quickly please mark it as "urgent" in the Enter Any Shipping Instructions box at the checkout, or tell us if place your order by phone, and we'll do our level best to get your order to you ASAP.

To work out when your order will normally arrive look at this table:

Day ordered (up to 12pm)

Day received (post)

Day received (courier)






















Bank Holiday Monday



Specifically, we are not usually able to provide for next working day delivery to areas located in the following postcodes: FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3 and all EL postcodes.

If you have ordered several items to be delivered to the same address, we may send them to you in separate packages to give you the fastest service. This will not affect your delivery charges.

Please note this is ONLY A GUIDE! If you order after 12pm then your order will most likely be processed on the next working day. For orders going to the Republic of Ireland please allow 3-5 working days for delivery. [return to top of page]

How do you send my order?

We use a variety of methods depending upon the weight/size/value of your order. Small orders are sent via Royal Mail. Spark plugs, brake pads, cables, fork seals, etc. are usually sent in the post.

Larger orders that weigh over 1kg or have value in excess of 30 (approx) will usually be sent via APC Overnight, City Link, FedEx, or Parcel Force. Generally speaking, these orders will need to be signed for upon delivery. We suggest that if you know there won't be anyone at home during the day then you should specify a different delivery address. This could be your place of work/study or a friend's/relative's address. [return to top of page]

Do I have to create an account and log-in each time I place an order?

There is no need to think of a username and password, and then have to remember your password each time you place an order. You can order from our site with total simplicity. Furthermore, we don't store your credit card details on our web server, giving you extra peace of mind. [return to top of page]

I live in the Channel Islands or outside of the EU. Do I have to pay VAT?

The answer is no. When you get to the checkout, you can check a box for orders going outside of the European Union that will exempt you from paying VAT.

For more infomation on which countries are/are not part of the EU for VAT purposes click here. [return to top of page]

Why can't I place my order online?

Because of various technical reasons it is possible that you might experience problems placing your order online. The two most common problems are as follows:

  • Javascript is not enabled in your browser (or is not installed on your computer).

  • You're behind a Firewall or other security measure that prevents your browser communicating with our server.

If Javascript is disabled then enabling it should allow you to order from us online. Click here for help on this subject. Some Windows XP users may find that their system doesn't have Javascript installed at all.

If you're behind a Firewall then you might consider temporarily disabling it to allow you place your order. Please note cannot accept any liability for attacks by hackers or any other undesirable events that may occur as a consequence of this action. [return to top of page]

What happens if there's no-one to sign for delivery?

If we send an order to you via a dedicated parcel carrier such as City Link they will usually require a signature as proof of delivery. If there's no-one in when they call, then they'll usually leave a calling card to let you know they've tried to deliver. Either you'll have to arrange a re-delivery with them or they'll attempt to re-deliver on the next day anyway. Please email us if you haven't received your parcel within 5 working days of ordering. [return to top of page]

Do you have the item(s) in stock?

We're proud to have a very high success rate of over 97% for items being in stock. You can usually order the item you want in confidence, but if you need to know for definite then you can check by sending an email to us.

If you do order an item that we can't get hold of we'll tell you right away and offer you the option to back order or cancel. We generally DON'T charge for items until they're ready for shipping (excludes some special order items). [return to top of page]

Can you send me a catalogue?

No! We don't publish a paper catalogue. We offer our range of products through our website because of the following advantages:

  • Printing costs would be high, so the lower overheads in maintaining an online catalogue allow us to keep our prices competitive.

  • We usually update the site with new products every few days - this would be impossible with a paper catalogue!

  • We can constantly monitor prices to make sure we are offering you the best value parts and accessories on the internet.

If you like, we can send you a current price list of items for your bike. Email us and tell us your name, your full postal address and the model of motorcycle(s) you have. [return to top of page]

How do you define left and right?

Sounds like an odd question but it can catch people out. We always define left and right as if you were sat on the bike. Sometimes a bike will have "handed" front brake calipers (eg. SV650/SV650S). You'll need to order a set of LH brake pads and a set of RH brake pads as shown on the web page. [return to top of page]

What can you tell me about EBC brake pads?

Organic Streetbike Pads (i.e. "standard" compound) are the number 1 selling EBC formulation. They're made in EBC's own factory in Bristol, England. They are a Non Asbestos Organic compound featuring Dupont Kevlar in conjunction with other high tech fibres that have come on the market. The NAO series are a superb all round value-for-money replacement for all levels of motorcycle and are still extremely popular with many riders who prefer the "feel" of organic pads. Most pads have an expansion groove which reduces noise and prevents cracking. The NAO series are fully TUV tested and KBA certified and conform to the new ECE R90 brake regulations.

Double-H Sintered Streetbike Pads are made in Cleveland, USA and boast the highest "HH" friction rating combined with an outstanding lifetime. They are now available in a new quieter running, faster bedding formulation. They are perfect in hot, dry or cold and wet conditions and give consistent performance throughout their service life. We recommend Double-H Sintered pads for "sportier" riding styles.

R-Sintered pads are intended for off-road machines. These offer high durability, complete resistance to mud, water, sand and grit, etc., offering reduced disc damage and long pad life.

Please make sure you order the right quantity of brake pads for your bike! Remember that one set of brake pads fits one caliper. So, if your bike has two front discs (and therefore two front calipers) you should order TWO sets of front brake pads. Our lists usually tell you "x2 Req'd" in these instances. [return to top of page]

What can you tell me about EBC brake discs?

The ONLY complete range of motorcycle discs. These are hub and rotor complete units ready to bolt directly to your wheels. The EBC Pro-lite series has become an aftermarket standard worldwide because of its very close similarity to the original disc but offering a higher friction (18% extra) braking power over stainless steel. They feature a safe, riveted, sturdy construction as opposed to the risky circlip system used by some other manufacturers. A unique "birdswing" drill pattern prevents ridges forming and tough HPSR steel prevents cracking. A silver zinc finish prevents corrosion. We sell front discs in pairs (where applicable) and highly recommend changing BOTH front discs together on twin disc models. (NB. LS and RS mean left and right respectively). [return to top of page]

What does an EBC clutch kit comprise of?

Friction (driving) plates only; clutch springs are supplied separately. These are almost identical to original equipment: the CK series are a cork based product impregnated with aluminium particles to increase wear life and heat resistance. The material is highly compressed to avoid swell and clutch drag and is an ideal general purpose replacement for all grades and sizes of motorcycle. We recommend soaking clutch friction plates in engine oil overnight prior to installation. [return to top of page]

What do EBC clutch springs comprise of?

EBC clutch spring kits are 10% stiffer than standard and are sold in engine sets. In some cases, you may end up with one or two extra springs - this is due to some bikes using the same springs but in different amounts. Please discard the surplus springs. Diaphragm springs are available for certain models only and are usually indicated by part numbers taking the form CSK9xx. [return to top of page]

How do you supply clutch metal plates (steels)?

Clutch metal plates (these are the driven plates, also know as "steels") are always supplied in complete engine sets so you need only order a quantity of 1 per engine. [return to top of page]

What do I get when I order Steering Head Bearings?

You will receive BOTH top and bottom taper roller bearings together. In the part number (eg. 4102/4105) the first 4 digits relate to the top bearing and the last 4 digits relate to the bottom bearing. Therefore, you only need order a quantity of 1 (one) per motorcycle.

Bearing dimensions (OD x ID x Depth):

4003: 40 x 17 x 13mm

4102: 41 x 22.5 x 12.5mm

4104: 41 x 24 x 12.5mm

4105: 41 x 24 x 12.5mm

4305: 43 x 25 x 11mm

4505: 45 x 25 x 14mm

4602: 46 x 25 x 12mm

4606: 46 x 28 x 12mm

4705: 47 x 25 x 15mm

4706: 47 x 26 x 15mm

4800: 48 x 25 x 13mm

4801: 48 x 25 x 15mm

4803: 48.5 x 26 x 15mm

4805: 48 x 27 x 14mm

4806: 48.5 x 27 x 17mm

4808: 48 x 30 x 13mm

4809: 48 x 30 x 15mm

5005: 50 x 30 x 14mm

5103: 51 x 28 x 11mm

5105: 51 x 30 x 15mm

5201: 52 x 26 x 16mm

5203: 52 x 28 x 16mm

5206: 52 x 30 x 16mm

5207: 52 x 30 x 17mm

5505: 55 x 30 x 17mm

5506: 55 x 30 x 17mm

5508: 55 x 35 x 15mm

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What can you tell me about Wheel Bearings?

Wheel and sprocket carrier bearings are (usually) of the "DDU" type (same as "2RS") which means that they have two integral rubber seals (one either side) to give them maximum longevity.

Front Wheel Bearings and Rear Wheel Bearings are sold in pairs (where applicable) so you need only order a quantity of 1 (one) per motorcycle. In the part number (eg. 6302/6304) the first 4 (or 5) digits relate to the left hand bearing and the last 4 (or 5) digits refer to the right hand bearing (unless stated otherwise). Please note that wheel bearing oil/grease seals are not included.

Sprocket Carrier Bearings are sold as singles. (Please remember that some bikes don't have a sprocket carrier bearing).

Bearing dimensions (ID x OD x Depth):

6001: 12 x 28 x 8mm

6002: 15 x 32 x 9mm

6003: 17 x 35 x 10mm

6004: 20 x 42 x 12mm

6005: 25 x 47 x 12mm

6006: 30 x 55 x 13mm

6022: 22 x 44 x 12mm

6028: 28 x 52 x 12mm

6032: 32 x 58 x 13mm

61992: 20 x 45 x 12mm

61995: 22 x 47 x 14mm

61998: 27 x 52 x 23.8mm

6200: 10 x 30 x 9mm

6201: 12 x 32 x 10mm

6202: 15 x 35 x 11mm

6203: 17 x 40 x 12mm

6204: 20 x 47 x 14mm

6205: 25 x 52 x 15mm

6206: 30 x 62 x 16mm

6222: 22 x 50 x 14mm

6228: 28 x 58 x 16mm

6232: 32 x 65 x 17mm

6300: 10 x 35 x 11mm

6301: 12 x 37 x 12mm

6302: 15 x 42 x 13mm

6303: 17 x 47 x 14mm

6304: 20 x 52 x 15mm

6305: 25 x 62 x 17mm

6306: 30 x 72 x 19mm

6322: 22 x 56 x 16mm

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What's the difference between a Top Gasket Set and a Complete Gasket Set?

For a four stroke engine a "Top Gasket Set" comprises of the base (or cylinder) gasket, head gasket, rocker gasket, exhaust gasket(s), valve stem oil seals, and usually any O-rings above the crankcases. The same applies for two strokes but obviously without the valve stem oil seals and rocker gasket.

Alternatively, you can opt for a "Complete Gasket Set" which contains all the gaskets, o-rings and valve stem oil seals (but excludes crankshaft seals) in the entire engine.

If we're out of stock of a top gasket set, we may send you the corresponding complete gasket set at the same price. [return to top of page]

How many brake pads, spark plugs, etc should I order?

Please make sure you order the right quantity of items for your bike. For spark plugs, you should order as many as you need: if you have a four-cylinder bike, then order four plugs!

For brake pads, you should remember that one set of brake pads fits one caliper. So, if your bike has two front discs (and therefore two front calipers) you should order TWO sets of front brake pads. Our lists usually tell you "x2 Req'd" in these instances. [return to top of page]

How come my order is sent via multiple consignments?

If your order consists of more than one type of item then sometimes you will receive your goods in more than one delivery. This might be because the items you've asked for are being dispatched from different locations. Or, it might be because it's cheaper for us to send your order via separate consignments.

Generally we do this in order for you to receive your goods in the fastest possible time - there is NO additional charge for this feature of our service. [return to top of page]

How much do you charge for delivery?

(UK only) The amount charged for delivery is based upon the value, not the size of your order. Our standard schedule of delivery charges is as follows. (Please note, these charges may vary from time to time). You can always see the actual shipping charge at the checkout before you start entering your own personal details.

Approximate value of order

Approximate cost of shipping (excluding VAT)

Under 10.00


10.00 - 19.99


20.00 - 49.99


50.00 - 99.99


100.00 and over


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How do I search for the parts I need?

Please see our separate Search Help page. [return to top of page]

How can I amend my order?

If you've placed your order online, you may subsequently want to amend it. If you've made a mistake or need to amend quantities or add more items then we suggest that you email us.

with your instructions and we'll deal with it as soon as we're able. We'll do our best to update your order. Please note that once your order has entered the dispatch phase then we may be unable to amend it. [return to top of page]

Are you going to send me any spam/junk emails?

Definitely NOT! We strongly disapprove of spam (not to be confused with Spam) just as much as everyone else does. The only emails you'll ever receive from us (apart from replies to your emails, of course!) will be automatically generated ones to confirm receipt or dispatch of your orders, or if we need to contact you about your order (for example, if we need to query your address details, etc.). [return to top of page]

Do you ship items to non-UK addresses?

In addition to the UK and the Republic of Ireland, we can also ship to Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, Norway, Paraguay, Peru, Pitcairn, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Singapore, South Africa, Spain, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, United States, Uruguay and Venezuala. Please see the shipping & handling article for more information. In the future, we may also add other countries to our range of shipping zones. If we don't list your country above, please contact us for a quote on shipping (please tell us what item(s) you require). [return to top of page]

How can I best dispose of my packaging?

Use your local recycling points to dispose of all your packaging waste, particularly cardboard boxes which can be flattened and recycled almost anywhere. For more information about your local recycling centres, click here. [return to top of page]

Why a screen resolution of 1024 x 768 (or higher)?

We use this screen resolution throughout the site as we feel it offers the greatest amount of clarity for browsing our site content. We've researched this issue and found that this is currently also the most commonly used resolution amongst internet users.

If you're still using 800 x 600 and wonder why you're having to scroll horizontally to view our pages maybe it's time you altered your settings! (Windows users can alter their screen resolution by right-clicking their desktop and selecting: Properties > Settings > Screen Area and moving the slider). [return to top of page]

If you think others might benefit from any other FAQs you can think of, then please email us and we'll add them to the list.

Still want more help?

Check the information page for advice on everything from shipping & handling to our Returns and Privacy policies. You can always email us about anything - you'll often get a response within an hour and certainly by the end of the next working day.

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