General Information

If you cannot find the answers to your questions on this page, then please email us. We endeavour to respond to your emails same day where possible or by the end of the next working day at the latest. During working hours we try to respond within one hour. If you need advice on how to search our Catalog please click here. You may also find our FAQ Page useful.

Contents

About Us : Making A Purchase : Shipping And Handling : Delivery Schedule : Back Orders : Tax Charges : Credit Card Security : Guarantee : Reaching Us : Privacy Policy : Returns Policy : Complaints

About Us gear4bikes.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us here.

Our Contact details:
gear4bikes.com
6, Bronshill Grove, Bradford, West Yorkshire, BD15 7AJ, United Kingdom

Telephone: 01274 829040

Email

Hours of Business: Monday to Friday: 9.30am to 4.30pm

Making A Purchase Making a purchase could not be easier. Just browse or search our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment by card using Visa, Visa Delta, Visa Electron, Master Card, Maestro and Solo. Please note we cannot accept American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, conventional mail or over the Internet. [return to top of page]

Shipping And Handling The cost and method of shipping is determined by the overall value and weight of the order. Small orders that are relatively low in value will be sent in the post, otherwise shipping will be via APC, City Link, DHL Express or Parcel Force and a signature will be required upon delivery. Stock willing, we always endeavour to ship your order for you to receive on the next working day (UK only) but this cannot be guaranteed for orders placed after 12pm. Orders placed on Saturday or Sunday will not be processed until Monday (except Bank Holidays). Please note, we cannot ship to BFPO addresses.

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Delivery Schedule We deliver your order right away. We will normally send your order for you to receive next working day for addresses in the UK (please allow, however, two working days for the order to arrive). For orders going to the Republic of Ireland please allow at least 3-5 working days for delivery. For other countries please allow 7-14 days for delivery.

Notification should be made to us of damage to goods in transit within 1 day after delivery.

Notification should be made to us of non-delivery  within 14 days after the date of dispatch of the goods, otherwise claim for loss cannot be entertained. [return to top of page]

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We reserve the right to impose an administration charge of up to 20% on cancelled back orders that have already come in to stock. [return to top of page]

Tax Charges All prices are shown including VAT at the current rate where applicable. Our VAT registration number is 789 5794 37. [return to top of page]

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. You can order via our website with complete confidence! [return to top of page]

Guarantee We guarantee your satisfaction. Every product purchased from us is guaranteed for 12 months (except batteries which have a limited 90 day warranty). Motad Nexxus and Stainless Steel exhausts have a three year, unlimited mileage manufacturer warranty. If your purchase fails in some way within this period you may return it to us and we will repair or replace it. The above guarantee does not cover physical damage, damage caused by fire, liquid immersion or spillage, incorrect fitting, or lack of any service requirements.
All guarantees are in addition to, and do not affect your statutory rights as a consumer. [return to top of page]

Reaching Us If you need to reach us, please email us here. [return to top of page]

Privacy Policy gear4bikes.com do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name

• address

• phone number

• email address

• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

We do use technology to track the patterns of behaviour of visitors to our site. This does include using a "cookie" which is stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. [return to top of page]

Returns Policy All returns can be arranged with Customer Services via email prior to sending. 

We accept the return of non-defective items only if they are unopened and in their original condition. A handling charge (of up to 30%) may be imposed at our discretion on the return of non-defective items.

Defective items:

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us. Where applicable, returned items will be examined and tested. If no fault can be found, the item(s) will be returned to you at your expense (typically £10 + VAT for courier delivery). Therefore, please read all instructions CAREFULLY and double check with us before returning the item if necessary.

To return an item:

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, manuals and accessories. Then send the package to the address below:

gear4bikes.com, Customer Services, 6 Bronshill Grove, Bradford, West Yorkshire, UK, BD15 7AJ.

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Please note: We will usually send you an email to let you know when we have processed your return.

Cancelling an item:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.

To cancel this contract, please enclose an explanatory note, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

gear4bikes.com, Cancellations Department, 6 Bronshill Grove, Bradford, West Yorkshire, UK, BD15 7AJ.

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. [return to top of page]

Complaints We endeavour to respond to complaints within five working days. If you wish to complain about any aspect of our service please e-mail us. Or, you can write to us at the address given above. We will acknowledge your complaint within five working days and attempt to resolve it within three working days, if the complaint cannot be resolved within this time we will keep you informed throughout the process. [return to top of page]